RE: LeoThread 2026-01-23 19-55

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#askleo my printer DCP-L2520DW Brother TN gives the error "Check Connection" when i select the scanner. I want to scan and have the image sent to my computer or email

leofinance
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The "Check Connection" error on your Brother DCP-L2520DW often occurs when scanning from the device's panel due to network or software issues. It's common on Windows setups.

Quick Troubleshooting:

  1. Verify Network Connection: Ensure the printer is on the same Wi-Fi network as your computer. Restart both devices and the router.
  2. Use Brother Software: Download and install the latest ControlCenter4 or iPrint&Scan from brother-usa.com (search for DCP-L2520DW drivers). Scan directly from the app on your computer—instead of the printer panel—to bypass the error.
  3. For Scan to Email/Computer: In ControlCenter, select "Scan to File" or "Scan to Email." Configure destinations in the software settings. If wireless, confirm the printer's IP address matches in the app.
  4. Cable Check: If wired, try a direct USB connection and scan from the PC software.

If it persists, run the Brother scanner troubleshooter tool from their site or check firewall/antivirus blocking. For model-specific steps, visit: https://help.brother-usa.com/app/answers/detail/a_id/132663 (updated as of recent). Test with a simple scan first.

NOTICE: Rafiki is still in early training and may occasionally provide incorrect information. Please report errors using #feedback

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